Effective Date: September 13, 2026
Welcome to the official e-commerce platform of HOUSE OF JOINERY LTD, accessible at www.housejoinery.com. These Terms of Service form a legally binding agreement between you, the user and customer of our website, and HOUSE OF JOINERY LTD, a registered company operating from Office 1.01, 411 Oxford Street, London, W1C 2PE, United Kingdom. Our brand was founded by home cooks who grew tired of flimsy, short-lasting kitchen gear, and we specialize in designing, testing and selling practical, durable small kitchen tools that streamline your daily cooking workflow. Every product in our catalog undergoes rigorous real-kitchen functionality, durability and ergonomic testing before launch, a standard that has earned us the trust of over 126,000 satisfied home cook clients across the UK and Europe.
By accessing, browsing, creating an account, or placing any order on this website, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence), you have the full legal capacity to enter into this binding agreement, and you have read, understood, and agree to be fully bound by every provision laid out in these Terms of Service. If you do not agree to any part of these terms, you must immediately cease all use of www.housejoinery.com and refrain from submitting any personal information or placing any orders through our platform.
1. General Platform Usage Rules
All content, features, functionality and design elements available on www.housejoinery.com, including but not limited to our product catalog descriptions, product photography, brand logos, website interface layout, text content, video tutorials, custom kitchen tool design files, and all underlying website code, are the exclusive intellectual property of HOUSE OF JOINERY LTD. These works are protected by United Kingdom copyright law, international trademark regulations, and all other applicable intellectual property rights conventions.
You are granted a limited, non-exclusive, non-transferable, revocable personal license to access, browse, and make personal, non-commercial use of our website for the sole purpose of shopping for our kitchen tools and related official services. This license does not permit you to:
- Reproduce, copy, modify, distribute, publicly display, or create derivative works from any part of our website content for commercial purposes without our explicit prior written consent
- Conduct any automated data scraping, web crawling, or data harvesting activities on our platform without our formal written approval
- Use our website for any fraudulent, illegal, or unauthorized purposes, including impersonating other persons, submitting false personal information, or transmitting malicious software, viruses, or harmful code to our website servers
- Interfere with, disrupt, or place an unreasonable excessive load on our website infrastructure, our supplier networks, or other users’ normal access to our platform
- Copy, mimic, or misuse our registered brand logos, product designs, or official brand assets in any way that could cause confusion among consumers, or harm the public reputation of HOUSE OF JOINERY LTD.
We reserve the full right to terminate your access to our website immediately, without prior notice, if we determine that you have violated any of these general usage rules, and we hold the right to pursue all available legal remedies for any damages caused by your unauthorized misuse of our platform.
2. Customer Account Registration and Security
To access certain features of our e-commerce platform, including saving multiple shipping addresses, viewing full order history, tracking ongoing deliveries, and accessing exclusive member discounts, you may choose to register for a personal customer account on our website. When you create an account, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, correct billing and shipping address, and active contact phone number. You are strictly prohibited from creating accounts using false identity information, or creating multiple duplicate accounts to evade promotional usage limits or other platform rules.
You are fully responsible for maintaining the confidentiality of your account login credentials, including your account username and password, and for all activities, orders, and actions that take place under your account. You agree to notify us immediately via our contact email cloub@housejoinery.com if you become aware of any unauthorized access to your account, or any security breach that compromises your account login details. HOUSE OF JOINERY LTD will not be liable for any financial loss or damage that arises from your failure to secure your account credentials, or your delay in notifying us of unauthorized account activity.
We reserve the right to suspend, disable, or permanently delete your customer account at our sole discretion, if we detect suspicious account activity, false identity information, long periods of inactivity of over 24 consecutive months, or any violation of these Terms of Service. Even if your account is deleted, all provisions of these Terms of Service that relate to intellectual property protection, order transaction records, dispute resolution, and limitation of liability will continue to remain fully valid and enforceable.
3. Product Information, Pricing and Order Acceptance
We make every reasonable effort to display the colors, specifications, features, and prices of all our kitchen tools as accurately as possible on our product pages, including our range of peeler designs, food bag clips, cutting boards, and refrigerator storage solutions. However, due to the inherent technical limitations of different device screens, we cannot guarantee that the exact color and texture of the physical product will perfectly match the display on your phone, computer, or tablet screen. Minor deviations in wood grain patterns on bamboo and wooden products, or slight manufacturing tolerances that do not impact the normal function of the kitchen tool, will not be treated as product defects.
All product prices listed on www.housejoinery.com are quoted in Euro, and all prices are subject to change at any time without prior notice, at our sole discretion. The price that applies to your order will be the exact price displayed on the product page at the moment you successfully complete your checkout process and submit your payment. We reserve the right to correct any accidental pricing errors that may appear on our website, even after you have submitted your order. If a product is listed at an incorrect price that is far lower than its actual intended price due to a system error, we will contact you to notify you of the pricing correction, and give you the option to confirm your order at the correct actual price, or cancel your order for a full refund without any penalty.
When you submit an order on our website, this acts as your formal offer to purchase the selected products from us. Our official acceptance of your order only takes place after we have completed your payment verification, conducted our pre-shipping product quality inspection, and sent you a formal order dispatch confirmation email. We retain the full right to refuse or cancel any order at any time for legitimate reasons, including but not limited to: the product you ordered being out of stock after an unexpected inventory update, errors in product or pricing information displayed on our website, suspected fraudulent order activity, or if we have identified that you have previously violated any provisions of these Terms of Service. If we cancel your order after your payment has already been processed, we will issue a full refund back to your original payment method within 7 business days.
4. Payment Terms
All payments for orders placed on www.housejoinery.com are processed securely through our PCI DSS compliant third-party payment providers. HOUSE OF JOINERY LTD never stores the full sensitive details of your credit card, debit card, or other payment method information on our own internal servers. By submitting a payment for your order, you confirm that you are the authorized holder of the payment method being used, and you have full legal authority to complete the transaction.
All outstanding payments must be fully completed before we begin processing and dispatching your order. You agree to pay all applicable product costs, shipping fees, and any relevant local value-added taxes or import duties that apply to your order, as outlined in our publicly available Shipping Policy. You are solely responsible for any additional charges that your payment issuer, bank, or credit card provider may apply to the transaction, including international currency conversion fees, cross-border processing fees, or other related administrative charges. If a payment transaction fails, is disputed, or is charged back without a valid justified reason that complies with our Return and Refund Policy, we reserve the right to restrict your future access to our website, and pursue recovery of all outstanding owed amounts, plus any associated legal and administrative fees incurred during the dispute resolution process.
5. Shipping, Delivery and Return Arrangements
All shipping and delivery terms for your order are governed by the full provisions of our publicly published Shipping Policy, which is accessible at the dedicated policy page on www.housejoinery.com. We are committed to dispatching all confirmed orders within 1 to 2 business days, and providing you with real-time tracking information once your parcel leaves our warehouse, but we cannot be held liable for delivery delays caused by circumstances outside our reasonable control, including extreme weather events, courier service operational disruptions, local customs processing delays, unexpected public health emergencies, or industrial action affecting logistics networks.
All returns, exchanges and eligible compensation requests are strictly governed by the terms laid out in our official Refund and Returns Policy, which is also published on our website. We explicitly reaffirm that unqualified pure refund requests where you keep the purchased product and do not return the item to us are not permitted, under any normal circumstances. All valid return requests must be submitted within 30 calendar days from the date you receive your delivery, and all returned items must be in unused, original resalable condition with all original packaging and accessories intact, before we can approve your requested remedy in the form of equal-value store credit or official product exchange, as outlined in our return policy.
6. User Generated Content, Reviews and Feedback
We welcome and encourage our customers to share their honest feedback, product reviews, cooking usage tips, and photos of our kitchen tools in use on our website product pages, or on our official linked social media accounts. Any content that you submit, post, or share on our platform, including text reviews, photographs, video clips, and comments, is defined as user-generated content under these terms. By submitting user-generated content to us, you grant HOUSE OF JOINERY LTD a perpetual, royalty-free, worldwide, non-exclusive, fully transferable license to use, reproduce, modify, adapt, publish, distribute, and display this content across all our marketing channels, including our website, social media pages, email newsletters, and product promotional materials, for any legitimate commercial or non-commercial purpose.
You confirm that any user-generated content you submit does not infringe on the intellectual property rights, privacy rights, or other legal rights of any third party, and does not contain illegal, defamatory, offensive, vulgar, or harassing content. We reserve the full right to review, edit, or remove any user-generated content posted on our website at our sole discretion, at any time, without prior notification to you, if we determine the content violates these terms, or harms the interests of our brand or other customers.
You agree that you will not post fake malicious reviews to damage our brand reputation, or post misleading paid promotional reviews in exchange for compensation from competing kitchen tool brands. Any user found to be engaging in fraudulent review activity will have their customer account permanently disabled, and may be restricted from making any future purchases on our platform.
7. Limited Warranty and Disclaimers
HOUSE OF JOINERY LTD warrants that every kitchen tool we sell is free from original manufacturing defects for a period of 12 months from the original date of order delivery. If a product is confirmed to have a manufacturing defect that impacts its normal intended function within this 12-month warranty period, we will, at our option, arrange a free replacement unit for you, or offer you a corresponding amount of store credit as compensation. This limited warranty does not cover damage caused by normal wear and tear, accidental drops, misuse, improper use outside the product’s stated designed purpose, unauthorized modification or repair attempts, or damage caused by external forces such as fire, flood, or extreme temperatures.
Other than this explicit limited warranty outlined above, www.housejoinery.com and all our products and services are provided on an “as is” and “as available” basis. We make no other warranties, expressed or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, to the fullest extent permitted by applicable UK law. We do not guarantee that our website will always be uninterrupted, error-free, 100% secure, or completely free from viruses or other harmful components.
All our kitchen tools are designed for normal household kitchen use only, and we make no guarantees that our products are suitable for heavy commercial high-volume kitchen usage, unless explicitly stated on the corresponding product page.
8. Limitation of Liability
Under no circumstances will HOUSE OF JOINERY LTD, our directors, employees, suppliers, or business partners be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website, or any products you purchase from us, including loss of profits, loss of data, lost business opportunities, or personal injury incidents caused by improper misuse of our products, even if we have been advised of the possibility of such damages in advance.
Our total aggregate liability to you for any and all claims arising from your use of our website or any purchased products, regardless of the legal theory of the claim, is strictly limited to the total amount you actually paid to us for the specific order that the claim relates to. Nothing in this clause is intended to exclude or limit any of your legal consumer rights that cannot be excluded or restricted under the mandatory provisions of the UK Consumer Rights Act 2015, or other applicable local consumer protection laws in your jurisdiction of residence.
9. Governing Law and Dispute Resolution
These Terms of Service, and any disputes, claims, or disagreements arising out of or related to your use of www.housejoinery.com, your product purchases from our brand, or the interpretation of these terms, shall be governed by and construed in accordance with the laws of England and Wales, United Kingdom.
Before initiating any formal legal proceedings against us, you agree to first attempt to resolve any dispute amicably by contacting our customer support team via our official email cloub@housejoinery.com, and providing full written details of your claim. We will work in good faith with you to reach a mutually satisfactory resolution within 30 days of receiving your dispute notification. If the dispute cannot be resolved through this informal negotiation process, both parties agree to submit the dispute to the exclusive jurisdiction of the courts located in London, United Kingdom.
If you are a consumer resident in a European Union member state, you may also submit your dispute to the local alternative dispute resolution body in your country of residence, through the official EU Online Dispute Resolution platform, for no extra cost to you.
10. Modifications to Terms of Service
We reserve the right to update, revise, or modify these Terms of Service at any time at our sole discretion, to reflect changes to our business operations, new regulatory requirements, or new features added to our e-commerce website. When we make material changes to these terms, we will update the “Effective Date” at the top of this document, post a prominent notification on the homepage of our website, and send an advance notification email to all our registered customer accounts to inform you of the upcoming changes.
Your continued use of our website, or submission of new orders after the effective date of the revised Terms of Service, will constitute your full acceptance of the updated new provisions. If you do not agree to the modified terms, you must discontinue all use of our website and refrain from placing any new orders after the changes take effect.
11. Severability and Contact Information
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions of this agreement will remain in full force and effect, and the invalid provision will be replaced by a valid provision that most closely matches the original intended purpose of the invalid clause.
No failure by HOUSE OF JOINERY LTD to enforce any right or provision laid out in these Terms of Service will constitute a formal waiver of that right or provision, and will not prevent us from enforcing that provision at any later time.
If you have any questions, concerns, or inquiries about any part of these Terms of Service, you can contact our official support team at any time via:
- Email: cloub@housejoinery.com
- Postal Address: HOUSE OF JOINERY LTD, Office 1.01, 411 Oxford Street, London, W1C 2PE, United Kingdom
- Phone Number: +44 7553 875034