Effective Date: September 13, 2026
Welcome to the privacy policy of HOUSE OF JOINERY LTD. This document is designed to clearly explain how we collect, use, store, share and protect your personal information when you interact with our e-commerce website available at www.housejoinery.com. We take your data privacy extremely seriously, and we are committed to complying with all applicable data protection regulations, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy legislation that governs our operations in the United Kingdom and across global jurisdictions where our customers are based.
By accessing, browsing, or making a purchase on our website, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website and submitting any of your personal information to us.
1. Information We Collect From You
We only collect information that is necessary to deliver our high-quality joinery products, process your orders, and provide you with a seamless, secure e-commerce experience. The categories of information we gather include:
1.1 Information You Provide Directly to Us
When you create an account, place an order, subscribe to our newsletter, submit a contact form, or communicate with our customer support team, you may voluntarily share the following information:
- Full name, billing address, shipping address, and contact phone number
- Email address, which we use to send order confirmations, shipping updates, and after-sales support
- Payment details, including credit/debit card numbers, billing zip codes, and payment method identifiers. Please note that we never store full payment card details on our own servers; all payment processing is handled through PCI DSS-compliant third-party payment providers to ensure maximum security for your financial data.
- Account credentials, including a username and password you set up to access your personalized customer account on our website
- Any voluntary information you choose to share in customer surveys, product review submissions, or direct messages to our team, such as specific joinery customization requirements, project details, or feedback about your experience with our brand.
1.2 Automatically Collected Information From Your Website Visit
As you browse www.housejoinery.com, our systems automatically collect certain technical information to improve website performance, troubleshoot technical issues, and understand how visitors interact with our product catalog. This information includes:
- Your device’s IP address, browser type and version, operating system, and device identifiers
- Geolocation data, derived from your IP address, to help us show you accurate regional shipping rates and relevant product offers that match your location
- Website navigation data, including pages you viewed, links you clicked, time spent on our product pages, search terms you entered on our site, and the referring website that directed you to our e-commerce platform
- Cookie data, as outlined further in Section 4 of this policy, to remember your saved shopping cart items, preferred language settings, and recent product views for your next visit.
2. How We Use Your Personal Information
Every piece of your personal data is used for legitimate, transparent purposes that are directly related to operating our e-commerce business, and we never process your data in ways that are incompatible with the purposes we have disclosed to you. The core use cases for your information are:
- Order Processing and Fulfillment: We use your name, shipping address, and contact number to process every order you place, arrange for courier delivery of our custom joinery products, resolve delivery issues, and send you real-time tracking updates until your order is successfully delivered to you. Your payment information is used exclusively to complete transaction processing and prevent fraudulent payment attempts.
- Customer Account Management: The data you provide when creating an account allows you to access your order history, track open orders, save multiple shipping addresses, and manage your product customization preferences for future purchases.
- Customer Support and After-Sales Service: We use your contact details to respond to your questions, resolve product returns or warranty claims, assist with installation guidance for our joinery products, and address any concerns you may have about your purchase in a timely, professional manner.
- Website Optimization and Personalization: The browsing data we collect helps us identify which of our custom wooden door, window, and joinery products are most popular with our customers, fix broken website links, optimize page load speeds for different devices, and tailor our product recommendations to match your specific interests and home renovation needs.
- Marketing Communications (with your explicit consent): If you opt in to receive our newsletter, we will use your email address to send you exclusive product launches, limited-time discount offers, joinery project inspiration, and updates about new workshop collections. You can unsubscribe from these marketing emails at any time, with no negative impact on your ability to shop on our website or access after-sales support.
- Legal Compliance and Fraud Prevention: We process your personal data to verify customer identities, detect and prevent fraudulent transactions, protect our website and business from unauthorized access, and meet all our legal obligations under UK tax, commercial, and data protection laws.
3. Sharing Your Personal Information
HOUSE OF JOINERY LTD never sells, rents, or leases your personal information to third-party marketing companies for their own promotional use without your explicit written consent. We only share your data with trusted third parties when it is strictly necessary to deliver the services you have requested from us, including:
- Authorized Service Providers: We share limited relevant data with carefully vetted third-party partners who help us operate our e-commerce website, process payments, fulfill orders, and deliver our products. These partners include PCI-compliant payment processors, professional courier and logistics companies that handle our product shipments, cloud hosting providers that securely store our website and customer data, and email service providers that send our order confirmation and marketing communications. All of these partners are bound by strict data processing agreements that require them to protect your personal data to the same high standards we follow, and they are prohibited from using your data for any purposes outside of the specific tasks we have contracted them to complete.
- Legal Authorities and Regulatory Bodies: We may disclose your personal information if we are required to do so by a valid court order, government regulatory request, or to comply with our legal obligations, protect the rights, property and safety of HOUSE OF JOINERY LTD, our customers, or members of the public, and defend our business against legal claims.
- Business Transfer Circumstances: In the unlikely event that we undergo a merger, acquisition, or sale of all or part of our business assets, your personal information may be transferred to the new business owner as part of the transaction. We will provide you with advance notice before any such transfer takes place, so you can review how your data will be handled under the new ownership structure.
4. Cookies and Similar Tracking Technologies
Our e-commerce website uses cookies and other lightweight tracking technologies to create a smoother, more convenient shopping experience for you. A cookie is a small text file that our website saves to your device when you visit, which stores non-sensitive preferences to remember details about your visit.
The types of cookies we use include:
- Essential Functional Cookies: These cookies are absolutely required for our website to operate properly. They remember your shopping cart contents, keep you logged in to your customer account as you move between pages, and prevent you from being repeatedly asked to log in when you navigate to different sections of the site. You cannot disable these cookies if you want to use core purchasing features on our e-commerce platform.
- Performance Cookies: These cookies collect anonymous aggregated data about how visitors use our website, to help us identify and fix technical errors, see which product pages are most popular, and improve overall website performance for all users. None of the data collected by performance cookies can be linked back to an individual identifiable user.
- Personalization Cookies: These cookies remember your preferences, such as your preferred unit of measurement for custom joinery quotations, your saved shipping location, and recent product searches, so we can show you more relevant content without you having to re-enter the same information repeatedly during your visit.
- Marketing Cookies: With your prior consent, we use these cookies to show you targeted advertisements for our joinery products on third-party social media and advertising platforms, that are aligned with the browsing behavior you have shown on our website. You can adjust your cookie preferences at any time through the cookie settings banner on our website, and you can opt out of third-party targeted advertising through the digital advertising alliance settings in your web browser.
5. Data Storage and Security
HOUSE OF JOINERY LTD takes all reasonable technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, alteration, disclosure, or destruction. All customer data transmitted between your browser and our website is encrypted using industry-standard TLS 1.3 encryption, which ensures that no third party can intercept and read your personal details during the transmission process.
We store your personal data on secure, ISO 27001 certified cloud servers located within the United Kingdom, which are protected by multi-factor authentication, regular security vulnerability scanning, and automated backup systems that prevent data loss in the event of a system failure. Our internal team follows strict access control policies, where only a very limited number of authorized staff members who need to process your data to fulfill their job duties (such as our order fulfillment and customer support teams) are granted access to your personal information, and all access activity is logged and audited on a regular basis.
We will retain your personal information only for as long as it is necessary to fulfill the purposes we collected it for, including completing your orders, honoring our warranty obligations for our joinery products, and meeting our legal tax and record-keeping requirements under UK law. After the relevant retention period expires, we will securely anonymize or permanently delete your personal data from all our systems.
6. Your Data Protection Rights
Under the UK GDPR and applicable UK data protection law, you hold a number of important rights over your personal information. At any time, you can exercise these rights by reaching out to our data protection team using the contact details provided at the end of this policy, completely free of charge:
- Right of Access: You can request a full copy of all the personal information we hold about you, including details about how we process and share your data.
- Right to Rectification: If you notice that any of the personal data we hold about you (such as your shipping address or contact phone number) is inaccurate or incomplete, you can ask us to correct and update that information immediately.
- Right to Erasure: You can request that we permanently delete all of your personal data from our systems, if there is no longer a valid legal reason for us to continue storing or processing it.
- Right to Restriction of Processing: You can ask us to temporarily suspend processing of your personal data, for example if you want us to verify the accuracy of the data or if you are contesting the legality of how we are using your information.
- Right to Data Portability: You can request that we send all the personal data you have provided to us, in a structured, machine-readable format, either directly to you or to another data controller of your choosing.
- Right to Object: You can object to us processing your personal data for direct marketing purposes, or for processing that we carry out on the basis of our legitimate business interests, at any time.
- Right to Withdraw Consent: If you have previously given us consent to process your personal data for specific purposes (such as receiving our marketing newsletter), you can withdraw that consent at any time, which will not affect the lawfulness of any processing we completed before your withdrawal.
We will respond to all valid rights requests within one month of receiving them. If your request is particularly complex, we may extend this period by up to two additional months, and we will notify you of this extension within 30 days of receiving your original request. We may only ask you to provide basic identity verification information to confirm that you are the rightful owner of the personal data you are requesting access to.
7. Children’s Privacy
Our e-commerce website and all the joinery products we sell are targeted at adult consumers who are 18 years of age or older. We do not knowingly collect any personal information from children under the age of 16. If you are a parent or guardian and you become aware that a child under 16 has submitted personal information to our website without your consent, please contact us immediately. We will take immediate steps to permanently delete that information from all of our systems as quickly as possible.
8. Third-Party Links
Our website may occasionally include links to external third-party websites, such as social media platforms, home design inspiration blogs, or partner websites that we feature in our project case studies. Please note that this Privacy Policy applies exclusively to data collected by www.housejoinery.com. When you click on a third-party link and leave our website, we have no control over the data privacy practices, content, or policies of that external site. We strongly recommend that you review the privacy policy of every website you visit after leaving our platform, before you submit any of your personal information to them.
9. Updates to This Privacy Policy
We may occasionally update this Privacy Policy from time to time, to reflect changes in our business operations, new legal regulatory requirements, or new features that we add to our e-commerce website. When we make material changes to this policy, we will update the “Effective Date” at the top of this document, and we will post a prominent notification on the homepage of www.housejoinery.com to alert you to the changes. For any changes that significantly alter how we process your personal data, we will also send a direct notification to the email address we have on file for all our registered customers. We encourage you to review this policy periodically to stay informed about how we are protecting your privacy. Your continued use of our website after the effective date of the updated policy will be considered as your acceptance of the revised terms.
10. How to Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, or if you wish to exercise any of your data protection rights outlined in this document, you can contact HOUSE OF JOINERY LTD directly at:
- Email: cloub@housejoinery.com
- Postal Address: Office 1.01, 411 Oxford Street, London, W1C 2PE, United Kingdom
- Phone Number: +44 7553 875034