Effective Date: September 13, 2026
This Shipping Policy applies to all orders placed on the official HOUSE OF JOINERY LTD e-commerce website www.housejoinery.com. As a brand founded by home cooks who are tired of flimsy kitchen gear, we are committed to ensuring every one of our practical, durable small kitchen tools — from our food-safe cutting boards and heat-resistant food bag clips to our ergonomic peelers and refrigerator storage solutions — reaches your doorstep safely, on schedule, and in perfect condition. This document clearly outlines all our shipping rules, delivery timelines, associated fees, and relevant arrangements to help you fully understand what to expect once you complete your order. By placing a purchase on our website, you confirm that you have read, understood, and accepted all terms laid out in this Shipping Policy.
1. Order Processing Time
Every order submitted through our platform undergoes strict manual verification and pre-shipping quality checks before it leaves our facility, to make sure every product you receive meets our rigorous real-kitchen functionality, durability and ergonomic testing standards. We process all valid paid orders within 1 to 2 business days, excluding weekends and official UK public holidays. Once your payment is confirmed successfully, our team will send you an order confirmation email immediately to the address you provided at checkout. If there are any unexpected delays due to temporary stock shortages of your selected item, our customer support team will contact you within 24 hours to notify you of the situation, offer you alternative product options, or arrange a mutually agreed dispatch timeline that works for you.
Please note that orders submitted after 4PM UK time on a business day will not start processing until the next following business day.
2. Shipping Regions, Delivery Timelines and Fee Structure
We currently support delivery to all addresses across the United Kingdom, as well as most European Union member states, to make our thoughtful kitchen prep tools accessible to as many home cooks as possible who want to streamline their daily cooking workflow. The specific delivery arrangements are as follows:
- United Kingdom Domestic Shipping: We offer two standard delivery tiers for all UK orders. The standard tracked delivery service takes 3 to 5 business days after dispatch, and is completely free for all orders over €35. For UK orders under €35, a flat rate shipping fee of €4.99 will be applied at checkout. We also provide an optional expedited 1 to 2 business day express tracked delivery service, which costs €9.99 for all eligible UK addresses, for customers who need their kitchen tools urgently.
- European Union International Shipping: Standard tracked delivery to EU countries takes 7 to 12 business days after dispatch. A flat rate shipping fee of €8.99 applies to all EU orders under €50, and free standard shipping is automatically unlocked for all EU orders that exceed €50. Customers in the EU can also select the 3 to 5 business day priority international delivery option at checkout, for a fixed shipping cost of €16.99.
For all international orders outside the United Kingdom, any applicable local customs duties, import taxes or administrative processing fees required by your destination country are the sole responsibility of the customer. HOUSE OF JOINERY LTD has no control over these variable local charges, and we cannot pre-calculate these costs for you before checkout. We recommend you check your local import regulations before placing your order to avoid unexpected extra expenses.
3. Post-Dispatch Tracking and Delivery Rules
The moment your order is dispatched from our warehouse, we will send you a dedicated shipping confirmation email that includes your full real-time tracking number, along with a direct link to monitor your parcel’s delivery journey. You can enter this tracking number on our website’s order tracking page at any time, or check the courier’s official website, to get real-time updates on your parcel’s current location and estimated arrival time.
All our parcels require a signature upon successful delivery, to confirm the parcel has been safely received by you or a designated recipient at your shipping address. If our courier attempts delivery when no one is available to sign for the parcel, they will leave a delivery notification card at your address, with instructions on how to reschedule a second free delivery attempt, or arrange for you to pick up your parcel from the nearest local courier pickup point within 7 calendar days. If your parcel is returned to us as undeliverable after 3 unsuccessful delivery attempts, we will contact you to arrange re-delivery, though you will be responsible for covering the additional re-shipping fee incurred.
4. Damaged Parcel and Lost Parcel Policy
We take full responsibility for parcels confirmed lost during the shipping process, or items that arrive at your door with manufacturing defects or transit-caused damage. If your parcel is marked as officially lost by the courier provider, we will work with you to choose between a full eligible store credit equivalent to your order value, a brand new reshipment of your entire order, or other appropriate remedies aligned with our return policy.
If you receive a parcel that shows clear visible signs of external damage, or your ordered items arrive broken or with damage caused by rough transit handling, please take clear photos of the outer packaging and the damaged items within 48 hours of delivery, and send these materials to our customer support team. Once we confirm your claim is valid, we will arrange a free replacement shipment for you immediately, at no extra cost.
5. Contact Information
If you have any questions about your shipping timeline, tracking information, or any other concerns related to delivery, you can reach our dedicated customer support team anytime via:
- Email: cloub@housejoinery.com
- Physical Address: Office 1.01, 411 Oxford Street, London, W1C 2PE, United Kingdom
- Phone: +44 7553 875034